I ran across an interesting post yesterday at the SalesPractice.com Forum. A user posted a new topic entitled “We’re not interested objection“  and started the post with the following questions:
We’re not interested objection
Yikes, now what?
Do you push forward or turn around and walk out?

Year after year, in survey after survey, customer service tops the list of consumer complaints. From customer service representatives who are merely uninformed to those who are downright surly, many of us have experienced firsthand the problems with customer service related issues today.

One of the most critical parts of being a successful sales professional is keeping prospects engaged and long term customers enthusiastically coming back. Winning over reluctant customers and keeping the most profitable long term customers on board can be difficult, but the rewards to those who are successful can be great.

It has been another great week at The Sales Blog. We successfully completed our very first Sales Training Tele-seminar brought to us by Paul McCord and look forward to our second one this Tuesday, September 25th at 3:00 p.m. CST.

Keeping sales professionals motivated during the ups and downs of any sales cycle is one of the toughest responsibilities every sales manager must endure. The fact is, most salespeople are personally affected when they lose a sale and this can cause a dramatic effect to an individual salesperson’s overall performance.

The costs associated with identifying and recruiting talented salespeople who meet the qualifications of your sales position can be astronomical and this is not even considering the costs associated with hiring the wrong salespeople and the painstaking process of realizing your mistake.

While getting a large one time sale is always exciting, it is the repeat customer who is craved above all in sales.  Capturing those repeat customers and keeping them coming back is an essential part of any successful marketing campaign, and happy long term customers are great at generating the word of mouth advertising that […]

We all know that people skills and networking are important in the world of business, but these factors are absolutely critical when it comes to the competitive business of sales. It is essential for the successful sales professional to have more than just a thorough knowledge of his or her product line and organization. In […]

There are many important aspects to a successful sales training program, but perhaps no factor is as critical as learning how to build successful relationships. At its heart sales is a people oriented business, and without a solid basis in relationship building even the most talented salesperson may fail to live up to his or […]

As you know, I am an avid believer in sales training and knowledge building as a continuous responsibility of any sales professional serious about their career in sales. Each week I will write a quick review and provide links to sales resources, articles, and information I found on the web during the previous week that I think […]